Automotive Service Advisor - Reputable Family Run Garage * Location: Henley-on-Thames, Oxfordshire * Salary: Basic £32,000 + Bonus £37,000 * Hours: Monday - Friday (No Weekends) * Premium/ Prestige Vehicles About Us: We are a well-established, reputable independent garage known for delivering high-quality workmanship and exceptional customer service. With a loyal customer base and a strong local reputation, we pride ourselves on honesty, professionalism, and a friendly approach. The Role: We are looking for an experienced and customer-focused Automotive Service Advisor to join our team. You will be the key point of contact for customers, ensuring a smooth and professional service experience from booking through to vehicle collection. Key Responsibilities: * Greet customers and manage service/repair bookings * Accurately record vehicle issues and communicate with the workshop team * Provide clear updates and advice to customers throughout the repair process * Prepare estimates, invoices, and explain work carried out * Upsell additional services where appropriate * Maintain high levels of customer satisfaction and retention What We’re Looking For: * Previous experience as a Service Advisor in the automotive industry * Excellent communication and customer service skills * Strong organisational abilities and attention to detail * Ability to work eff...