Staffline are Hiring!!!!
New, Permanent, Full-time vacancy
Customer Support/Senior Administrator
Monday-Friday, Day shift, Hello weekends!!!
8.30am-5pm
* After a qualifying period, this role has the option to become hybrid, with 2 days working from home
Please note: A UK driving licence and access to own vehicle is required for this role, for customer visits. You will be compensated for mileage accrued
Our Ideal Candidate
* Excellent customer service skills
* Previous marketing / product development experience within a manufacturing setting
* Ability to communicate effectively, both verbally and in writing
* Ability to interface effectively with internal and external customers
* Commitment to working as part of a team
* Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy
* Excellent IT skills, Excel. Experience with Pegasus will be advantageous
* Excellent project management skills, with demonstrable ability to manage varying tasks through to completion
* The ability to prioritise and re-prioritise
* Troubleshooting
In Your New Role
* Coordination and effective execution of feasible existing & new product launches internally and with external customers on time, and to specification and to budget
* Delivering plans to optimise performance to the sales team in line with agreed budgets
* Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products
* Creating and delivering category insight plans for customers in which clear growth opportunities are identified
* Managing customer complaints including plans to reduce key complaint areas
* Developing and preparing presentations for customers, product meetings and trade fairs, as necessary
* Actively participating in the customer tender process with the sales teams
* Supporting customer audits and leading the delivery of all follow-up actions
* Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer
* Customer site visits
For further information, salary, job details and benefits please apply!
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