As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high‑performing, engaged team.
You play a pivotal role in translating KIKO’s brand vision into daily store excellence — coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager.
This is a hands‑on leadership role for someone passionate about beauty, retail performance, and developing others.
Key Responsibilities
People Leadership & Team Development
* Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
* Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
* Develop team capability through on‑the‑job coaching in:
o Product knowledge
o Make‑up application techniques
o Customer engagement and selling skills
* Support onboarding, training, and continuous development of new and existing team members
* Foster a positive, inclusive, and high‑performance culture aligned with KIKO values
* Act as a trusted leader and point of escalation in the Store Manager’s absence
Customer Experience Excellence
* Champion a customer‑first mindset, ensuring every interaction reflects the KIKO Milano brand experience
* Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
* Monitor and respond to customer feedback, resolving issues swiftly and professionally
* Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
Commercial & Business Performance
* Support the delivery of store KPIs, including:
o Sales and revenue growth
o Conversion rate
o ATV & UPT
o Stock loss and operational efficiency
* Analyse performance data and KPIs to identify trends, risks, and opportunities
* Partner with the Store Manager to create and execute action plans that drive performance
* Prioritise initiatives that deliver the greatest commercial and customer impact
Operational Excellence & Compliance
* Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
* Execute the promotional and commercial calendar with precision and pace
* Maintain high standards across:
o Cash handling
o Stock management
o Health & safety
o Loss prevention
* Proactively identify operational issues and resolve them in partnership with the Store Manager
* Complete all required training, BeKIKO modules, and development programmes on time
What We’re Looking For
* Proven experience in a supervisory or senior sales role within fast‑paced retail (beauty, fashion, or lifestyle preferred)
* A confident people leader with a coaching mindset
* Strong commercial awareness and the ability to work with KPIs and performance data
* Passion for beauty, make‑up, and delivering outstanding customer experiences
* A proactive, resilient, and solutions‑focused approach
* Flexibility to work across peak trading hours, including weekends
Why Join KIKO Milano?
* Be part of a global, fast‑growing beauty brand
* Clear progression pathways into Assistant Store Manager and Store Manager roles
* Continuous learning and development through structured training and coaching
* A dynamic, inclusive, and high‑energy retail environment
* The opportunity to make a real impact — on people, performance, and brand experience
What’s in it for you?
* 28 days’ holiday including Bank Holidays
* Enjoy a 50% staff discount on KIKO MILANO products
* Free allocation of KIKO MILANO products as part of your employee benefits
* 5% employer pension contribution
* Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
* Monthly bonus scheme to reward performance and results
* Ongoing training and career development within KIKO MILANO
* Maternity and paternity bonus
* Employee referral scheme with rewards for recommending great talent
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