Description Salary: £26,000 – £33,000 per annum (Negotiable depending on experience) Hours: Full-time, 40 hours per week (Flexible start/finish times). Office based. Part-time hours considered Benefits: * Discretionary Bonus Scheme * Free on-site parking * Complimentary refreshments * Adhoc team incentives and recognition About the Opportunity We’re delighted to be supporting a growing, well-established SME, as they look to strengthen their customer operations team with the addition of a Customer Experience Coordinator. This is a fantastic opportunity where you will be joining a collaborative, fast-paced environment where quality service and strong internal culture go hand in hand. You'll be at the heart of the customer journey, managing client portals, processing orders, troubleshooting issues, and ensuring every interaction delivers a professional, responsive experience. What You'll Be Doing Client Engagement & Collaboration * Develop a strong working knowledge of the core products * Work closely with internal teams (Sales, Marketing, IT, Ops) * Log and track all activity using CRM and reporting tools Customer Portal & Account Support * Maintain and update client portals (pricing, branding, access) * Assist with onboarding new clients and setting up their accounts * Monitor usage and resolve or escalate technical issues Order Proce...