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Client:
Location:
Derby, United Kingdom
Job Category:
Other
EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Co-ordinators
* Provide daily support and guidance to Customer Service Co-ordinators
* Communicate effectively with customers to manage expectations appropriately
* Issue Miller documentation as required to assist homeowners with understanding their new home
* Handle all incoming communications (calls, messages, emails, texts) professionally and record them promptly
* Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors to uphold company values, even under pressure
Key Capabilities Required
(1) Skills, Capabilities, and Attributes
* Leadership and support skills for the Customer Service Department
* Ability to prioritize administrative tasks effectively
* Supervisory skills for co-ordinator workload
* Ability to work independently and as part of a team
* Empathy and understanding towards customers without compromising business interests
* Ability to produce concise and accurate reports
* Proficiency with Excel, Word, and PowerPoint
* Strong relationship-building skills with internal and external stakeholders
* Effective written and electronic communication skills
(2) Behavioural Attributes
* Trustworthy, honest, and receptive to feedback
* Commercial awareness
* Controlled and composed
* Dignified
(3) Knowledge, Experience, and Qualifications
* Experience managing small customer-focused teams
* Experience handling client and company confidentiality
* Proficiency in Word and Excel with strong administrative skills
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