Owen Reed is looking for a Document Production Assistant Manager (Evening) for a top law firm. This permanent role offers the opportunity to lead and manage the evening document production team, ensuring operational excellence, high-quality outputs, and exceptional client service.
Location: Remote (with occasional London office attendance)
Hours: Monday to Friday, 14:00 – 22:00
Department: Secretarial Services
The Role:
As the Evening Document Production Assistant Manager, you will lead a motivated evening team, managing workflow, delivering client-focused services, and maintaining the firm’s high standards in document production. You will work closely with the Day Assistant Manager to ensure consistency, efficiency, and ongoing team development.
Key Responsibilities:
* Lead, support, and develop the evening DP team through regular catch-ups, performance reviews, and mentoring.
* Oversee workflow management using BigHand Now, ensuring accurate job logging, fair workload distribution, and adherence to deadlines.
* Provide hands-on support with document production tasks when needed.
* Act as the first point of contact for client queries during the evening shift.
* Build and maintain effective relationships across legal groups and Business Services to enhance service delivery.
* Collaborate with the Day Assistant Manager to continuously improve team skills and processes.
Skills & Experience Required:
* Proven experience managing teams in document production or secretarial services.
* Excellent document production and administration skills.
* Strong organisational skills with attention to detail and the ability to prioritise workloads.
* Confident communicator, able to interact professionally at all levels.
* Proficient with MS Office (Word, Excel, PowerPoint) and workflow/document management systems (e.g., BigHand Now, NetDocs).
* Calm, proactive, and solutions-focused, with flexibility to meet business needs.
Why Join:
* Lead a key function within a professional, supportive environment.
* Remote working with occasional office attendance for team and business engagement.
* Opportunity to develop and enhance team management and operational expertise.