We are seeking a highly motivated and detail-oriented Salesforce Administrator to join our team. The ideal candidate will play a pivotal role in project-based work and business-as-usual (BAU) Salesforce tasks. This role requires technical expertise, problem-solving skills, and a strong understanding of business processes to support, optimize, and enhance our Salesforce environment as we grow.
What you’ll be doing:
1. Collaborate with the Change team, business analysts, project managers, and stakeholders to translate requirements into Salesforce solutions.
2. Perform Salesforce configuration changes, including flows, lightning pages, custom fields and objects, page layouts, record types, apps, actions, custom settings, dashboards, and reports.
3. Manage deployments across environments using Gearset, ensuring successful implementation and providing hypercare post-go-live.
4. Assist with Salesforce integration with third-party tools and internal systems.
5. Support data migration and maintain data quality during projects.
BAU Administration:
1. Conduct mass communication operations, including outreach to clients via existing integrations.
2. Perform daily Salesforce administration, including user license management, security, and permissions.
3. Support Salesforce users by troubleshooting and resolving issues promptly.
4. Maintain data integrity through imports/exports.
5. Create and maintain dashboards, reports, and analytics for decision-making.
6. Implement system updates with minimal disruption.
7. Identify and propose system improvements and enhancements.
What you can bring:
* Knowledge of Salesforce automation, best practices, and complex Flows.
* Experience with custom objects, managed packages, and standard Salesforce features.
* Proven experience as a Salesforce Administrator, handling tasks like user setup, reports, and dashboards.
* Ability to improve Salesforce processes through declarative changes.
* Experience with Lightning App Builder, dynamic layouts, and conditional visibility.
* Experience with metadata deployments and understanding their impact and risks.
* Experience with hierarchical data loads.
* Ability to manage projects independently and collaborate with the team.
Nice-to-Haves:
* Experience with Litify managed package.
* Familiarity with project management tools like Confluence and Jira.
* Developer experience, especially in invocable Apex classes.
* Trailhead Certifications such as Administrator, Platform App Builder, Advanced Administrator, or Platform Developer.
* Experience with Titan applications, particularly Titan Web and Titan Sign.
Mirai values diversity and an inclusive culture. We welcome applicants from all backgrounds, believing that diverse perspectives strengthen our team and partnerships. We are committed to fostering a collaborative and diverse workplace.
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