FDM Solicitors is a busy multi-disciplinary practice based in Manchester City Centre who specialise in financial mis-selling and housing disrepair. The firm is currently undergoing a period of substantial growth and we are seeking a highly motivated and enthusiastic Claims Advisor to join our New Claims Team. Main Duties and Responsibilities include: As a Claims Advisor, you will be the first point of contact for clients wishing to make a claim and it is therefore important that you are comfortable working on the telephone. You will be responsible for identifying clients who will benefit from our services and gathering the information and documentation necessary to pass clients on to our Legal Team. Your role is critical in ensuring that our clients receive the best possible service and that all opportunities are maximised. Full training will be provided; however, the ideal candidate will have a background in telephone sales within a legal context. We offer considerable support and provide a great working environment as well as good prospects for future development within the firm. This is a great time to join the practice with excellent opportunities to develop your career in a growing firm of solicitors. * Answering and making calls to potential clients * Identifying client needs and providing appropriate solutions * Gathering client information and documentation * Updating and maintaining client records * Meeting set targets and KPIs * Providing excellent customer service Competency Requirements: The ideal candidate for this role will have the following experience in a telephony capacity, key competencies include: * Strong communication skills, both verbal and written * Excellent customer service skills * Work independently and within a team * Resilience and target driven * Ability to work well under pressure * Proven experience in a similar role * Attention to detail and strong organisational skills Work Location: The successful candidate will be required to be situated in our City Centre Manchester office 5 days a week. Benefits: We offer a comprehensive range of benefits to our employees, including: * £23,000 - £25,000 per year plus commission * 25 days’ holiday in addition to bank holidays * Free monthly counselling session (strictly confidential) * Complimentary drinks and snacks * Complimentary lunch delivered to the office once a month. * Gym 2 minutes’ walk at a discounted rate * Company pension * Perfect city centre location * Friendly and professional environment * Great opportunities for career progression and development If you possess the relevant qualifications and skills and are eager to contribute your expertise to our team, we encourage you to apply for this exciting opportunity