Join us to help keep even more people and pets together when times are tough.
For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
As, Customer Service & Administration Manager you will:
* Team Leadership & Development – Lead and manage the Property Customer Service Team, ensuring high performance and continuous improvement in service delivery.
* Property Administration & Compliance – Develop and implement efficient administrative procedures for property management, ensuring accurate records of leases, contracts, and compliance documentation.
* Facilities & Maintenance Coordination – Oversee maintenance schedules, ensuring planned works meet statutory requirements and reactive issues are resolved in line with agreed KPIs.
* Utilities & Energy Management – Manage utilities contracts, oversee the energy broker’s performance, and ensure timely reporting on energy consumption and cost validation.
* Insurance & Business Rates Management – Maintain the insurance register, coordinate claims, oversee annual renewals, and negotiate charitable rate relief where applicable.
* Stakeholder Collaboration & Customer Service Improvement – Work with internal teams and external providers to enhance customer service within property operations, monitor performance, and drive service improvements.
We’re seeking someone with:
* Property Management & Customer Service Expertise – Proven experience in property management with a strong focus on customer service excellence.
* Organisational & Administrative Skills – Ability to streamline processes, manage documentation, and ensure compliance with property regulations.
* Knowledge of Property Regulations & Compliance – Understanding of legal requirements related to leases, contracts, and property management compliance.
* Technical Proficiency – Experience with property management software and Microsoft Office Suite to maintain accurate records and reports.
* Leadership & Team Management – Experience in leading and developing teams to improve performance and ensure operational efficiency.
* Sector-Specific Knowledge (Desirable) – Familiarity with charity or non-profit property management and health and safety regulations within facilities management.
Why Join Us?
At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:
* Remote and flexible working options to suit your lifestyle.
* 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year.
* An additional Wellbeing Day, so you can recharge whenever you need it.
* Generous pension schemes, starting at 5% contributions and increasing up to 10%.
* Life Assurance policy (4x annual salary) to give you peace of mind.
* Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support.
* Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.