Job Description
In a Nutshell…\n\nWe have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Northern Home Counties, at our Milton Keynes office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
\n\nWe value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.\n\nThis is a 14-month fixed-term contract.\n\nLet's cut to the chase, what's in it for you…\n\nCompetitive basic salary and annual bonus\nSalary sacrifice car scheme available to all employees\nUp to 33 days annual leave plus bank holidays increasing to up to 39 days with service\n2 Volunteering days per annum\nPrivate medical insurance, with employee paid cover\nCompetitive pension scheme through salary sacrifice\nLife assurance at 4 x your annual salary\nShare save and share incentive schemes\nEmployee rewards portal with many more benefits…In return, what we would like from you…\n\nBehave in line with our company values - Integrity, Caring and Quality\nPrevious experience working within a fast-paced similar environment\nGood understanding of Microsoft Office, Excel, Outlook\nAbility to handle complaints and difficult situations\nPatience and calmness under pressure\nGood planning and organisation skills\nProblem solving and decision-making skills\nA polite, tactful, and assertive attitude\nExcellent communications skills\nGood team working skills\nA commitment to work as required to meet the needs of the businessDesirable…\n\n5 GCSE's or equivalent including Maths & English\nA Customer Service qualification\nExperience working for a residential house builder ideally within the customer facing environment\nAn understanding of building regulations and legal obligations\nA good understanding of written English Grammar\nAbility to touch-typeMore about the Customer Service Coordinator role…\n\nTo deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.\nIssue instructions to Sub-contractors and follow up to ensure prompt resolution.\nTo follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.\nTo deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.\nTo communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.\nCarry out general administrative duties, ensuring our database system up to date at all times.\nEnsure all Customer Service KPI's are in line with company guidelines.\nMaintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.Finally, let's tell you a bit more about us…\n\nWe build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing.
Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes.
Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. \n\nJoin us in making Vistry. \n\n#LI-HA1