J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance
New Leaf Search has partnered with a specialist finance provider in its search for a Collections Associate.
Salary: £30,000 – £35,000 plus excellent bonus and benefits. Location: UK, Southampton (Hybrid).
The Role
This is an excellent opportunity to join a growing recoveries and collections team within a specialist asset finance business.
You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.
Key Responsibilities
* Manage early arrears and collections cases across the SME lending portfolio
* Contact customers to understand arrears positions and agree repayment solutions
* Operate within Vulnerable Customer and Treating Customers Fairly policies
* Assess arrears cases and recommend appropriate recovery strategies
* Monitor watchlists, alerts and portfolio indicators to identify potential risks
* Maintain accurate records and case notes across internal systems
* Support forbearance arrangements, novations and asset substitution requests
* Liaise closely with Sales, Asset Management and internal departments
* Prepare arrears reporting and management information as required
* Deliver high levels of customer service and regulatory compliance
Candidate Profile
* Minimum 1 year’s experience within collections, recoveries or arrears management
* Experience within asset finance or financial services environments advantageous
* Strong communication and telephone handling skills
* Organised, accurate and able to manage multiple priorities
* Strong systems awareness and attention to detail
* Positive, adaptable and customer-focused approach
* Good working knowledge of Word, Excel and Outlook
We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.
You will also require relevant IN-COUNTRY experience; without which, your application will NOT be considered.
Contact us for a confidential discussion.
Apply in confidence by sending your CV.
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