Salary: £? - ? per year Requirements: Experience in a Data Analyst, Real Time Analyst, Business Analyst, or similar role Strong background working within a contact centre or customer operations environment Experience analysing high-volume customer interaction data, including calls, emails, and cases Confident using Microsoft Dynamics 365 within a customer service setting Strong analytical skills with the ability to translate data into clear insight Confident communicator with experience working with senior stakeholders Responsibilities: Monitor real-time customer contact volumes, call and email traffic, and operational performance Analyse historical case data to identify trends, themes, and customer behaviours Produce short-term forecasts to support demand planning and resource decisions Turn complex data into clear, actionable insight to improve customer journeys Support CRM optimisation within Microsoft Dynamics 365, including workflows and case management Present findings to stakeholders to support operational decision making Technologies: CRM Support Office 365 More: We are recruiting for an experienced Data Analyst to join a fast-paced Leicester-based company on a 3-month contract. This is a full-time role with hybrid working available and offers up to £400 per day. You will work closely with operational leaders, customer experience teams, and technical stakeholders to deliver insight-led recommendations that improve service performance and decision-making. This role is ideal for someone who enjoys working with high-volume data, identifying trends, and turning insight into meaningful operational improvements. last updated 24 week of 2026