ICT Delivery Officer Cardiff City Council £40,777 to £45,091 Permanent, Full-time Cardiff / hybrid working Overview of the ICT Delivery Officer role Sellick Partnership is currently partnered with Cardiff City Council to recruit an ICT Delivery Officer to join their expanding Infrastructure team on a permanent, full time basis. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. With a focus on the ongoing schools expansion project across Cardiff, this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills. Key responsibilities of the ICT Delivery Officer Manage supplier relationships, contracts and procurement in line with statutory and corporate requirements Work with senior managers, ICT teams and education services to plan, deliver and develop ICT services for schools Support project planning and delivery by advising on requirements, coordinating resources and improving service outcomes Oversee operational ICT services, including Service Desk incidents, SLAs, performance monitoring and reporting Monitor customer and supplier satisfaction, addressing issues and driving service and quality improvements Develop and maintain ICT service plans, policies, processes and standards, promoting compliance and health and safety...