Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Case Handler to work in their busy office based in Chester.
For the successful Case Handler our client is offering:
1. £23,000 - £25,000 per annum
2. Days role, Monday - Friday 9 am-5:30 pm
3. Permanent position
4. 22 days holiday rising 1 day per year (up to 25)
5. Company Pension Scheme
6. Benefits package
7. Opportunities of hybrid working once fully trained
The Role of the Case Handler :
8. Managing customer complaints and queries across several internal and external communication channels
9. Prioritise and action own CASE-LOAD to meet internal and external deadlines
10. Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
11. Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
12. Maintaining a positive, empathetic, and professional attitude toward customers always whilst conveying the Company or third-party position in the matter.
13. Provide feedback on the efficiency of the customer relations process and highlight any issues to ensure standards are maintained and adjustments made to processes if required.
14. Ensure the desire to achieve customer personal satisfaction is communicated and provide professional
15. customer support.
What our client is looking for in a Case Handler :
16. Previous experience managing customer complaint cases alongside thorough investigation - ESSENTIAL
17. Any exposure working in a case manager role from a regulated industry would be desirable
18. Experience working with customers in a dispute resolution situation - ESSENTIAL
19. GCSE English and Maths: Level 4 or above (or equivalent)
20. Previous travel industry experience B2C - BENEFICIAL
21. Must be IT literate
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer
Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside