TheCustomerServiceCentreistheFirstPointofContactformanyofLincolnshireCountyCouncilsServices,includingAdultCare,Children?sServices,Highways,Registration&CelebratoryServices,LibraryServices.Wedeliveradiverserangeofservices,manyofwhichplayanimportantpartinpeople?slives-whetheritiscarryingoutaStrengthBasedConversationtoenablearesidenttoremainindependentlyathome,takingacontacttosupportaChildinNeedorsimplyrenewingalibrarybook,itcanbehard,butrewardingwork. TheOpportunity WehavevacanciesavailableinourCustomerServiceCentrebasedinLincolninourAdultCareTeam.Usingthestrength-basedapproachtoenablepositivechangeinpeople?slifeyouwilldealwithcontactsviatelephoneandemailfromthepublicandprofessionalswhoarecontactingusforinformationandadvice,toreportasafeguardingortoaccessaservicefromAdultCare,theLincolnshireCarerServiceand/ortheWellbeingService. Thesecallscanbecomplex,sensitive,andemotive,butfromthetrainingreceivedyouwilluseyourcallcontrol,professionalcuriosityaswellasyourexcellentcommunicationskillstogathertherelevantinformationtodeterminethemostappropriateoutcomeforthecustomer. Aboutyou YouwillbeapassionateandcustomerfocusedcandidatewithexperienceofworkingwithinabusyCustomerCareorCustomerServiceCentreenvironment.Experiencewithinasocialcaresettingwouldbepreferred,butnotessentialasfulltrainingwillbeprovided. ExcellenttypingandsoundITskillsareessentialasyouwillberequiredtotypeandtalk(Directinput)toensurethecontactistakenasefficientlyaspossible. WherewillIwork? OurofficesarebasedinLincolnCityCentreatLancasterHouse WhathourswillIwork? Duetothenatureoftherole,youwillneedtobeflexibletoworkbetweenthehoursof8amand8pm,MondaytoFriday. WhattrainingwillIbegiven? YouwillbegivenafullInductionandrelevanttrainingalignedtoyourroleandongoingdevelopment. CustomerServiceAdvisorCustomerServiceAdvisorCustomerServiceAdvisorCustomerServiceAdvisor