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Job Description: 3rd line service desk engineer (MSP experience required)
Location: Borehamwood (Hybrid)
Hours: Mon - Fri - 8-5pm
Duration: Permanent
Salary: 40-45k DOE
Role Description
This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
* A bachelor's degree in computer science, Information Technology, or equivalent work experience
* Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services
* Experience with operating systems including Windows Server 2012+ and Windows 10
* Experience with PowerShell and scripting languages is a plus.
* Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.
* Experience in an MSP environment is preferred.
* Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
* Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.
We Are Looking For Someone Who
* Has a natural aptitude for troubleshooting and problem-solving.
* Embraces continual change and process improvement.
* Can express ideas and information clearly and concisely.
* Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
* Demonstrates a passion for customers and delivering service excellence.
* Proactively keeps up to date with technologies supported by us, including:
* Firewalls
* Network routing and switching
* Office 365
* Enterprise Mobility & Security including Intune and Azure AD
* Wireless Networking
* Server hardware
* Virtualisation technologies: VMware, vSphere, Zerto
* MS Windows Server Hyper-V
* Azure
* Active Directory
* Exchange and Exchange Online
* SQL
* Teams
* SharePoint
* Anti-Virus technologies including Bitdefender.
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