Description
Job Description & Person Specification >
Do you feel motivated and passionate about supporting vulnerable individuals in their own accommodation? Are you a committed and self-driven person who has strong humane values and believes in supporting individuals to achieve a different outcome in their lives? Then this role may be for you.
We are recruiting a Tenancy Sustainment Worker who is creative and inventive and who can identify opportunities to help positively change peoples’ lives for those who have limited experience of holding tenancies. You will have a strong ability to self-organise and can communicate well, with an understanding of the various difficulties that homelessness and rough sleeping brings. You will ideally have knowledge around housing and housing support needs. You will be a confident and self-managing kind of person who enjoys working within a strong and varied team who believe in personal ability to change.
You are at your best when no two days are the same. Self-reflection, listening, asking questions, courage and empathy are the key skills we are looking for. In return the team will provide you with structure, support, and encouragement to do the best job you can do! Each day will be different, but frequently include:
* Ensuring individuals on your caseload maintain their tenancies.
* Liaising with a range of people, including landlords and vulnerable individuals.
* Helping source suitable accommodation for people and assisting them to move in.
* Signposting or directly connecting people with other services.
* Attending multi-agency meetings to coordinate support and manage any risk.
* Keeping case note records, and any other IT or administrative related tasks, up to date.
* Playing an active role in a wider system of support.
We are committed to working in ways that are trauma informed and trauma responsive. If you are interested in this role, please take the time to watch this video: The Best Explanation of Addiction I’ve Ever Heard – Dr. Gabor Maté -Bing video.
If it does not resonate with you, then this will not be the role for you. If it does, then keep reading (please note that not all people we work with have addictions, but it is a common occurrence).
The role sits within the Resettlement Team, which is part of the ASB and Vulnerability Team, which is in Torbay Council’s Community Safety Department. Your immediate teammates work includes Tenancy Sustainment, ASB and statutory nuisance investigations, provision of Town Centre Officer service, coordinating support for people with complex needs. The wider departmental teams include Safer Communities, Housing Options, Housing Standards, Licensing, Emergency Planning, Corporate Health and Safety, Food Standards Team and Environmental Protection.
Together we cover a lot of areas of work which we find both interesting and varied – we hope you do too!
This position is for a fixed term until 31st March 2026.
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/tenancy-sustainment-worker/
For an informal chat please contact Sarah Yates on 07795453340 or sarah.yates@torbay.gov.uk.
Interviews are expected to be conducted during the week commencing 19th May 2025.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential:
* To be able to communicate with clarity, tact and purpose in all relevant situations.
* Good organisational ability, particularly self-organisation, ability to see tasks through to a successful conclusion.
* To work using trauma informed and strength-based approaches.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Knowledge
Essential:
* Knowledge of involving a client in their own care, taking a person-centred approach.
* Understanding of the causes of homelessness and the pathways out of homelessness.
* Knowledge of the roles and responsibilities of Statutory and voluntary agencies and experience of liaising with them.
Experience & Qualifications
Essential:
* Experience of working with vulnerable individuals who have complex needs.
* Experience of working with homeless people or rough sleepers, including key working and care planning.
* Experience of working collaboratively with other professionals and agencies.
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