Overview
London, £33,000 per annum + Potential Overtime
About Zapp:
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Job Purpose:
Main Accountabilities and Responsibilities
* Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
* To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
* Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
* Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates
* Owning stock management - from inbounding and putaway to cycle counting
* Provide end of shift reports to the next incoming Shift Manager
* Check staff resourcing ahead of time and resolve any issues.
* Ensure correct attendance management procedures are followed when issues arise
* Practising Health & Safety as a maximal priority
* Manage and report on performance during the shift - including escalation of issues
* Liaise with the Store Operations Manager regularly to discuss performance improvements
Skills, Experience and Attributes
* Previous experience managing front line operations teams whilst meeting demanding performance standards
* Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
* Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
* The ability to confidently and independently lead shifts
* Strong problem-solving and organisational skills
* Flexibility to be available for morning, daytime and night-time shifts
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