At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
About the role
Are you looking to start a rewarding career in the motor industry?
As a Trainee Service Advisor, you’ll learn how to deliver outstanding service to our customers while gaining hands-on experience in a fast-paced dealership environment.
You’ll work alongside our experienced Service team, developing the skills needed to become a confident, professional Service Advisor. If you’re friendly, organised, and eager to learn, this could be the perfect opportunity to start your career journey with Wessex.
What you’ll be doing
As a Trainee, you’ll receive training and support to learn how to:
1. Support our customers: Greet and assist customers with their service and repair enquiries, ensuring they always receive a warm welcome.
2. Coordinate repairs: Work closely with the workshop team to understand how vehicles are booked in, serviced, and repaired.
3. Learn the systems: Get hands-on experience with our booking, invoicing, and customer management systems.
4. Understand vehicle repairs: Learn how to explain technical information to customers in a clear and friendly way.
5. Keep accurate records: Help maintain customer and vehicle information, including service histories.
6. Develop product knowledge: Discover our range of aftersales products and services so you can confidently make recommendations in the future.
7. Stay organised: Support the team in keeping the service diary and customer database up to date.
What we’re looking for
8. Customer-focused approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
9. Willingness to learn: You’re motivated to build your skills and grow into the role.
10. Good communicator: You can talk clearly and confidently with customers and colleagues.
11. Tech-savvy: Comfortable using computers and learning new systems.
12. Team player: You’re supportive, reliable, and ready to help out wherever needed.
13. Attention to detail: You take pride in getting things right.
14. Full UK driving licence: Required for this role.
Key information
15. Working pattern: Monday - Friday 8:00am to 6pm, 1 hour lunch (unpaid) plus every other Saturday 8:00am to 12:30pm
Why join Wessex Garages?
We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
16. Holiday allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
17. Pension scheme – We contribute to your future with company-backed pension support.
18. Exclusive employee schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
19. Wellbeing support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
20. Health benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
21. Event perks – As proud sponsors of Bristol Bears Rugby, we offer a limited number of free tickets to each game for our colleagues.
Please note:
22. Driving licence checks will be carried out during the recruitment process.
23. We are unable to provide visa sponsorship for this position.
24. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment