We’d love to hear from you if you're: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. A full UK driving license is required for this role. Minibus DriverCragside, set in the stunning Northumberland countryside, is one of the most popular visitor attractions in the North East, welcoming around 250,000 visitors annually and open 363 days a year.Reporting to the Welcome Manager, you’ll join a high-performing visitor operations team, working closely with other staff and volunteers to care for Cragside and deliver exceptional experiences.The minibus operation is a core part of the Welcome Team which operates outdoors in a fast-paced environment where visitor numbers fluctuate throughout the day and year. Busy days can see over 1,000 visitors, rising to more than 2,000 on peak occasions. You’ll be responsible for operating our circular minibus route between the Formal Garden, Coach Park, Visitor Centre, Main Car Park and the House, as well as supporting transport for special events. Every day will bring new interactions, new challenges, and plenty of opportunities to make a real difference to our visitors.This is a physically active role that combines safe, confident driving with excellent customer service. You’ll be a welcoming presence, particularly for visitors with mobility needs, and take pride in keeping both the vehicle and service running smoothly.Everyone steps in whenever needed to deliver a seamless experience for our visitors. When the property gets busy, flexibility and versatility help us to perform at our best.You’ll be responsible for operating the Cragside minibus service safely and professionally, following all property speed limits, traffic flow requirements, and safety procedures. You'll ensure the vehicle is roadworthy and presentable at the start of every day - checking fuel, tyres, lights, seating, tail lift and overall cleanliness.Your focus will be on giving excellent customer care, greeting visitors warmly, responding to visitor queries, supporting those with mobility needs, and ensuring equal access to the service. You'll meet the highest standards of vehicle and passenger safety.In this role, you'll communicate effectively with colleagues via on‑board radio to support the smooth running of the service. You'll also assist visitors on and off the vehicle, including manoeuvring wheelchairs onto the tail lift. Importantly, you'll uphold the Trust’s safety, security, and emergency procedures, maintaining high standards of presentation and professionalism.No two days will be the same — you’ll be an essential part of keeping Cragside moving.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 08 February 2026 Important noticeIn line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 170533IRC170533MorpethPermanent p/t (429 hrs py)Ends: Feb 8th We have an opportunity for a Minibus Driver to join our team at one of the National Trust’s flagship properties. As a key member of the visitor experience team, you’ll ensure guests travel safely and comfortably around the estate, offering warm, friendly service as you help them make the most of their day. You’ll be an essential part of keeping Cragside moving, so if you’re someone who takes pride in delivering a safe, smooth, and welcoming experience - we’d love to have you on board.Hours: 429 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Your hours will vary according to business needs, with a focus on weekends, school holidays, and bank holidays.Duration: PermanentFull training, including MiDAS accreditation, is provided. A full UK driving license is required for this role. Cragside, Rothbury, Morpeth, NE65 7PXCompliance.Eligibility to Work in the UK12.25 per hour