The Risk and Operational Control Manager is responsible for ensuring that operationally the E2E credit proposition consistently delivers phenomenal Customer Outcomes, meets regulatory requirements and delivers on service levels. The role-holder will supervise Conduct MI related to the delivery of the credit proposition and ensure appropriate actions are taken across the VMO2 business and with suppliers to handle and mitigate risks to Good Customer Outcomes whilst ensuring that credit upholds the FCA’s Consumer Duty Outcomes.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
1. Knowledge of the regulatory environment within the UK financial services sector
2. Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes
3. Previous experience of working in UK POS finance / Consumer Credit markets
4. Experience in creating/maintaining business risk or conduct risk frameworks within a large organization
5. Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions
6. Ability to translate data and analysis into meaningful business outcomes
The other stuff we are looking for
7. Understanding of Credit Risk Decisioning outputs - in the context of risk
8. FCA Consumer Credit Regulation across the full Credit Lifecycle including Collections
9. Experience of working agile/exposure to methodology
10. Data analysis - SQL/GCP experience and BI tools such as Tableau
11. Project/Delivery Risk management
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.