Customer Service Administrator
About the Role
We are seeking a detail-oriented Customer Service Administrator to join our client. In this role, you will be responsible for all sales order processing, account administration, and providing administrative support to the Customer Services Team.
Salary & Location for Customer Service Administrator
Pay Rate: £12.62 per hour
Location: Ledbury - HR8 1NS
Key Responsibilities of a Customer Service Administrator
* Process all orders and associated paperwork efficiently and accurately
* Handle customer calls and queries professionally
* Manage order amendments and accompanying documentation from sales order to dispatch and invoicing
* Prepare dispatch records and delivery notes for the warehouse
* Liaise with other departments regarding product availability and manufacturing lead times
* Manage main email inboxes and distribute information to appropriate departments
* Operate customer portals - accessing orders and uploading required information
* Maintain accurate customer records on our database
* File and archive order documentation
* Record and manage customer complaints through to resolution
* Coordinate product returns processes
* Establish and monitor contract KPI reporting
* Comply with all health and safety requirements
* Adhere to quality standards and relevant processes/policies
Requirements
Qualifications:
* GCSE English and Maths at grades A-C or equivalent
Experience:
* Previous administration experience
* Proficient in Microsoft Office (Excel, Word, PowerPoint)
* Experience with ERP software for creating purchase orders (desirable)
* Experience using customer portals for administrative tasks (desirable)
Skills & Attributes:
* Excellent accuracy and attention to detail
* Strong listening skills
* Effective organizational abilities
* Hands-on, proactive approach
* Eagerness to learn and contribute to a busy team
* Ability to work both independently and collaboratively
* Excellent written and verbal communication
* Outstanding customer service skills
Interested and available to start immediately? Please apply.
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