Position Description
At CGI, we deliver critical digital services that connect people with essential public services, driving meaningful outcomes at scale. As a Software Support Analyst, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of high‑profile web applications, helping shape resilient, user‑focused solutions. Working within a collaborative, hybrid team, you will take ownership of complex challenges, contribute to service innovation, and support the delivery of secure, high‑quality systems that make a real difference to citizens across Scotland.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position.
Future Duties and Responsibilities
In this role, you will take ownership of supporting and enhancing critical public‑facing applications, ensuring high availability, performance, and security. You will work across a diverse technology stack, resolving incidents, conducting root cause analysis, and driving continuous service improvements while collaborating closely with onshore and offshore teams.
* Investigate & Resolve incidents across web and cloud‑based applications
* Monitor & Manage service performance, availability, and risk
* Analyse & Improve root causes through structured problem management
* Collaborate & Deliver with cross‑functional and offshore teams
* Implement & Govern changes in line with best practices
* Optimise & Enhance application performance and reliability
* Engage & Coordinate with third‑party vendors and stakeholders
* Document & Assure high‑quality technical outputs and processes
Required Qualifications To Be Successful In This Role
You will bring strong experience in application support and development within complex environments, with the ability to troubleshoot, analyse, and improve systems across cloud and on‑premise platforms. A proactive mindset, strong communication skills, and the ability to manage competing priorities are key to success.
* Strong experience in application support within .NET environments
* Proven ability to troubleshoot .NET, IIS, SQL Server, and Windows Server
* Experience working with Azure and/or VMware‑based environments
* Strong understanding of C# and ability to analyse code for issue resolution
* Familiarity with DevOps practices and tools such as Git and Jira
* Experience supporting browser‑based and cloud‑hosted applications
* Ability to manage incidents, changes, and service improvements effectively
* Excellent written and verbal communication skills
Life at CGI is rooted in ownership, teamwork, respect and belonging
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
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