Job Description
IT Support Analyst - 1st / 2nd line - Huntingdon - Hybrid Working
IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Huntingdon.
In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and to contribute to the team by providing excellent IT support.
Experience required:
* Minimum 6+ months experience in a similar 1st/2nd line IT support role.
* Working with helpdesk software, MS Office 365 & Windows 11
* Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
* Ability to find solutions and assist staff at all levels
* Excellent communication skills
* Ability to prioritise tasks and deliver on deadlines
* Enthusiastic, hardworking and a team player
Job Role Responsibilities:
* Provide 1st / 2nd Line IT Support via phone / email / service management tools
* Building and configuring desktops
* Provide Microsoft Office 365 support
* Carry out Active Directory tasks
* Able to support users remotely and on-premises
* Roll out software centrally and manually
* Offer user laptop health checks
* Adhere to firm wide security standards
* Managing all tasks via the helpdesk system
* Review ticket trends with the line manager and identify recurring issues
* Support team and firm with ad-hoc and project IT tasks
My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress.
They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment. com
Keywords - Service Desk / Helpdesk / IT Support / 1st Line / 2nd Line / Huntingdon / Cambridge / Peterborough
Circle Recruitment is acting as an Employment Agency in relation to this vacancy.
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