Contract Type: Permanent, 37.5 hours per week (Monday-Friday) Workstyle: Roaming (a mix of working from home and office) Driving licence and access to a vehicle required Closing Date: Tuesday 26 August 2025 (please apply early – we may close applications sooner if interest is high) At Bromford, we believe everyone deserves a home that’s safe, secure, and warm—a springboard to a better future, not a barrier. As a Lettings Team Leader, you’ll play a key role in making that vision a reality. You’ll lead a high-performing team responsible for letting homes across a locality of around 11,000 properties. With over 3,000 homes let each year—and 15,000 more planned over the next decade—this is a fast-paced, purpose-driven role where your leadership will directly impact lives. What you’ll be doing: * Leading and motivating a team of Lettings colleagues to deliver a brilliant customer experience. * Ensuring homes are let efficiently, compliantly, and in line with policy and regulation. * Managing sensitive allocations, including safeguarding and MAPPA referrals. * Driving performance, setting clear targets, and reporting on KPIs. * Collaborating with internal teams and external partners to resolve issues and improve services. * Supporting change delivery and leading on lettings-related projects. * Promoting a positive, inclusive culture that reflects our DNA. What you’ll bring: * Experience leading a lettings or housing team in a fast-paced environment. * A strong understanding of social housing allocations, legislation, and safeguarding. * A confident communicator and negotiator, with a customer-first mindset. * A natural coach and motivator who brings out the best in others. * Resilience, emotional intelligence, and a proactive, can-do attitude. * Ideally a relevant housing qualification (e.g. CIH), or equivalent. Why Bromford? By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. Ready to lead with purpose? Please apply by Tuesday 26 August and help shape the future of housing. Please apply early – we may close applications sooner if interest is high