Cloud Systems Engineer / Service Engineer, £32,000 - £36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday Bank Holidays 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer / Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering and troubleshooting cloud-based systems and infrastructure Supporting Microsoft 365 and Azure environments Managing virtual servers and endpoint solutions Configuring networking, firewalls, and VPNs Providing technical support for Windows operating systems and servers Maintaining backup solutions and security protocols Delivering excellent customer service and managing expectations Documenting processes and maintaining accurate records Collaborating with team members to meet SLAs Staying up to date with emerging technologies Requirements The ideal candidate will have at least 2 years' experience in an MSP-based Service Desk role. Strong knowledge of Microsoft 365, Azure, networking, and Windows environments is highly desirable. Excellent problem-solving skills, communication ability, and a proactive approach are essential. A UK driving licence is required. This role could suit someone who has worked as a Cloud Support Engineer, Service Engineer, or Infrastructure Technician. Company Information Our client is a multi-award-winning IT consultancy with a strong reputation for innovation and customer service. They specialise in cloud technologies and are committed to supporting staff development and career progression within a collaborative and forward-thinking environment. Package £32,000 - £36,000 per annum 20 days holiday Bank Holidays 2 Birthday days Pension scheme Parking (first come, first served) Ongoing training and development opportunitiesTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion