Full time, 37.5 hours per week Based in Tunbridge Wells and/or Hybrid (with occasional travel to the London and the other offices to meet the demands of the business along with travel to client offices, and travel onsite as required) £19,500 - £23,850 per annum The Good things you can get: Birthday day off work Pension Scheme Life Assurance Health cash plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for dependable Groups Administrator to join our Groups and Events team at an exciting time in its journey where two travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m turnover company, with ambitious growth plans. We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: To work as part of a team providing group solutions. To develop and maintain strong and lasting relationships with existing and new clients through the delivery of excellent service, using suitable products and services and by doing so, contribute to the overall success of the Groups & Events department. Client management Under the guidance of the Group Travel Manager build strong and lasting relationships with clients, including but not limited to: Liaise and follow up with clients in a timely manner Manage Customer Service issues or escalate to the Group Travel Manager for support Solution design Support the team to prepare responses to new enquiries. Tasks include but are not limited to: Helping to prepare briefs for suppliers Sourcing appropriate services (e.g., airlines, rail providers, ground transfer providers, hotels, venues) and sending out briefs as required Following up on supplier enquiries to ensure responses are received Helping to create budgets Helping to create proposals Operational Under the direction and guidance of senior colleagues support with the delivery of assigned project work including but not limited to: Entering names into the airlines website / GDS Allocating seats on the GDS Assisting with booking rail in Evolvi Assisting with guest registration: o Monitoring and responding to emails o Allocating delegates to flights o Keeping the baggage policies up to date o Sending itineraries o Assisting with testing of the build of registration Processing hotel payments and commission invoices Receipting payments Sending rooming lists to hotels and DMCs, ensuring standard data process workflows are followed to ensure the receiving, managing, and sharing of data is GDPR compliant Ensuring that all programme information is correctly filed so other team members can pick up a file and have a full knowledge of the history and status Delivering consistency by using standard operational documents including but not limited to (e.g., confirmation of services, budget templates, project change orders, personalised itineraries, operational agendas, stakeholder briefing packs) Answering and directing incoming phone calls/emails from clients, suppliers, and partners Commercial Responsible for having a full awareness of the Groups & Events financial targets and supporting the Group Travel Manager to achieve and exceed them, including but not limited to: Ensuring all accounting documents are accurate and raised promptly so there is visibility of performance against target Negotiating best rates, value adds, payment terms and commissions with suppliers Other Attend industry events in the UK to expand knowledge in the UK and overseas oSharing knowledge, learnings, and insight with the wider team Attend FAM trips, workload permitting, to grow destination and supplier knowledge Collaborate across the Groups & Events division and wider business Support the Groups & Venues team with research, delivery and admin as required Support the Trade Missions team with research, delivery and admin as required Support the Groups & Events Director and Head of Groups Planning & Delivery to generate new ideas for the marketing department Flexibility to assist with out-of-hours work as required Flexibility to support on-site as required Undertake duties other than your normal office duties from time to time as and when requested by Senior Management Adhoc To act in accordance with the core values of the business at all times To work with other Travel departments, on ad-hoc projects To attend training as and when required Skills, Experience, Qualifications and Competencies required Knowledge of the travel industry is beneficial with a willingness to train and upskill a requirement Knowledge of GDS Amadeus is beneficial with a willingness to train and upskill a requirement Knowledge of Evolvi is beneficial with a willingness to train and upskill a requirement Competent in using the full range of Microsoft Office products (including Teams, Excel, PPT and Word) as well as web-based sharing tools (e.g. SharePoint) Knowledge of Dolphin or Travcom would be beneficial with a willingness to train and upskill a requirement Be confident in using new technology solutions introduced for both internal and external use and be willing to undertake training Able to work on own initiative and manage own workload Excellent attention-to-detail and accuracy Excellent organisational and admin skills Excellent communication and interpersonal skills Good problem solving and decision-making abilities Flexibility to travel Personal attributes A passion for travel and delivering exceptional client experiences Strong work ethic and team player attitude with strong independent initiative Professional drive and can-do approach Curious with a focus on professional and personal development Be able to cope well under pressure Diversity We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed. Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers. GDPR John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.