Overview
Field Loss Adjuster - London or Croydon Area
Direct Line Group is offering a Field Loss Adjuster role. This is a home-based position visiting customers in the London or Croydon area.
What You’ll Be Doing
* Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
* Review digital evidence submitted via our online claims portal
* Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
* Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
* Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
* Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
* Recommend optimal settlement routes, using supply chain options where appropriate
* Support complaint resolution by facilitating field visits and handling informal complaints directly
* Determine and advise on rectification works, acting as a technical point of contact for scope variations
* Carry out investigations to assist with potential subrogated recoveries
* Collaborate with Operational teams and offer guidance to office-based claims handlers
* Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
* Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
* Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
* Continuously develop your own technical expertise and knowledge of insurance practices
What You’ll Need
* Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
* Strong understanding of insurance principles, policy interpretation, and coverage assessment
* Excellent knowledge of buildings and contents quantum and current construction methods
* Confident in creating repair propositions and negotiating settlements
* Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
* Full UK driving licence and flexibility to travel as required
Benefits
* 9% employer contributed pension
* Annual company bonus of up to 10%
* Company car
* 50% off home, motor and pet insurance, plus Green Flag breakdown cover
* Additional optional Health and Dental insurance
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
Hours: 35 hours
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Insurance
Direct Line Group is an equal opportunity employer. We’re committed to diversity and inclusion. If you need adjustments to our recruitment process, please speak to the recruitment team.
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