Overview
Join to apply for the Professional Skills Training Manager role at HM Revenue & Customs
This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Can be based 60% of your working week from the Office
25 Days Holiday + Up-skilling + Training Course Access
Base £45,544 + Pension Annually (STC) Circa £13,194
To learn more and Apply click APPLY before 11:55 pm on Thursday 18th September
About The Role
Working within the Risk & Intelligence Service (RIS), RIS Analysis exists to shape the future of compliance in HMRC using data, intelligence, analysis and insight to support the delivery of HMRC's strategic objectives.
The Capability Resourcing and Finance Team (CRAFT) builds RIS Analysis capability through three teams: RIS Analytical Professions Academy (RAPA); the Finance & Business Insight (FBI) team and the People Team.
This role will sit within RAPA who provide the learning and development for all analytical staff working in our Data Analysis (DA) and Intelligence Assessment (IA) professions; and across all directorates within Customer Compliance Group for corporate systems such as ICE and Protect Connect.
You will play a significant role in contributing to and shaping the face-to-face and digital training and development of analysts across RIS and the Data Analysis and Intelligence Analysis Professions. Primarily, this will consist of new recruits who are undergoing their initial training periods, although you will also provide support and learning for experienced staff through the development and delivery of new products for the Professions.
To support the cross-section of subjects delivered, you will have a good level of understanding and experience in developing and delivering Professional Skills subjects including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, teamwork & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).
RAPA operate a Matrix Management system and as such you will work manage the other members of the Professional Skills training team alongside a member of the RAPA People team.
You will also be responsible for leading and developing a team of associate trainers made up of analysts embedded in the business, which includes maintenance of the associated SharePoint, supporting trainers’ development, development and maintenance of training schedules and all relevant training material.
This role will require significant amounts of regular travel, including overnight stays and is therefore not suitable for a homeworker.
Roles and Responsibilities
* Leading and managing a small team of Professional Skills Trainers.
* Ensuring delivery of Professional Skills courses to the Intelligence and Data Analysis Professions and wider, across HMRC.
* Development of new training courses to fill training requirements for the IA and DA Professions.
* Planning and managing the organisation of training courses.
* Observations of associate trainers against recognised training standards, giving appropriate feedback to assist associate trainers’ development and maintain high standards of delivery.
* Working collaboratively to ensure training products will deliver outputs that provide consistent, significant upskilling of staff and lead to operational benefits.
* Maintaining RAPA core principles of delivery, in both face-to-face and digital events, to ensure the provision of a supportive and inclusive training environment.
* Ensuring that all delivery and development is monitored for efficiencies and continual improvement through innovation.
* Sharing best practice with stakeholders in RAPA, HMRC and across government where necessary.
* Management and leadership of trainer pool/allocating trainers to scheduled courses.
To be considered for this role, your application must demonstrate all of the following:
* Proven and demonstrable leadership skills.
* Experience in developing and delivering professional skills training content, including but not limited to presentation skills, verbal and written communication, negotiation, listening skills, teamwork & collaboration, emotional intelligence, influencing and persuading, both face to face and digitally (for example, using MS Teams).
* Proven experience of aligning personal or team efforts to wider strategies or priorities.
* Excellent problem-solving and organisational capabilities.
* Be able to motivate, engage and inspire trainees.
* Be able to collaborate with stakeholders at all levels, building strong relationships to achieve successful outcomes.
* A formal qualification in learning and development, i.e, CIPD.
* Experience using digital learning tools such as DominKnow and Kallidus for developing and delivering training.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Seeing the Big Picture
* Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
* Training Delivery Skills
Seniority level
* Associate
Employment type
* Full-time
Job function
* Training, Consulting, and Writing/Editing
* Industries
* Government Administration
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