Salary: £45,000 - 55,000 per year Requirements: I am looking for someone with experience in leading or mentoring technical teams within a Managed Service Provider (MSP) environment. You should possess strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies. Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE are desirable. I need a candidate with hands-on experience managing incidents, escalations, and SLA-driven environments. You should demonstrate the ability to improve processes, coordinate workloads, and ensure service delivery excellence. Responsibilities: In this role, you will lead a team of 3rd Line Engineers and support the Head of Service Desk to drive SLA and XLA performance. You will manage escalations and enhance processes to deliver an exceptional customer experience. I expect you to coach and develop team members while overseeing incident ownership. Collaboration across technical functions will be essential to maintain service excellence and continuous improvement. Technologies: Cloud Hardware Support Security More: We offer hybrid working arrangements (3 days in the office and 2 days remote after probation) along with 25-30 days of holiday plus bank holidays, which increase with tenure. Additionally, you will have the option for 2 weeks of unpaid leave. We provide subsidized healthcare and medical benefits, a modern workspace with top-tier technology, social events and incentives, as well as structured training and progression within a leading European IT provider. If you are an experienced Team Lead or 3rd Line Engineer ready to step into a leadership role within a forward-thinking IT services organization, this position offers the autonomy, variety, and progression needed to make a real impact. last updated 5 week of 2026