Key Responsibilities
* Deliver firm-wide strategy and business plans through effective leadership of the PA Services function.
* Develop and implement commercial and operational plans to ensure a resilient, future-ready service.
* Ensure consistent, high-quality service delivery aligned to business and client expectations.
* Maintain a strong understanding of practice group priorities, anticipating challenges and proactively responding.
* Continuously innovate and improve PA service delivery models.
* Lead, motivate, coach, and develop a high-performing and cohesive PA team.
* Manage performance robustly in line with HR policies, addressing issues promptly and constructively.
* Oversee recruitment, induction and integration of new starters within the service.
* Own the annual review and feedback process, prioritising talent management, retention, and succession.
* Proactively manage team capacity and workload allocation.
* Build strong, trusted relationships with key stakeholders across the Firm.
* Promote effective collaboration, networking, and strong internal client relationships.
* Advocate correct utilisation of PA Services and constructively challenge non-compliance.
* Address operational issues swiftly using a solutions-focused, results-driven approach.
* Energetically lead and manage change initiatives within the PA function.
* Drive a culture of continuous improvement through regular team engagement and feedback.
* Own preparation and circulation of management information, performance data, and trend analysis.
Skills & Experience
* Proven experience managing a PA, secretarial, or administrative services function within a professional services environment.
* Strategic and commercially minded leader with the ability to translate strategy into practical delivery.
* Strong people management capability with a coaching-led leadership style.
* Highly resilient with the ability to influence, challenge, and lead change.
* Proactive, autonomous, and confident in driving priorities.
* Strong analytical skills and commitment to continuous improvement.
* Exceptional communication and interpersonal skills (written and verbal).
* Professional, objective, and trusted to handle confidential information.
Why Join Us?
* A high-profile leadership role with significant influence across the Firm.
* Opportunity to shape and modernise PA service delivery.
* Collaborative, people-focused culture with strong emphasis on development.
* Hybrid working model offering flexibility and balance.
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