Job Description
We have an opportunity for an enthusiastic colleague to join and lead our busy Warehouse Operational team. This is a full-time position, working 37.5hrs per week, working Monday – Friday 22:00-06:00
Role Profile
* Working within a busy operational team you will r eport to the First Line Manager
* You will maintain effective relationships with the customer, the team, and other functions to ensure excellent customer service is achieved
* You will ensure that Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) are met and, where possible, exceeded
* You will help with introducing, implementing, and supporting innovative ideas, changes and solutions
* Ensure co-ordination and handover
* Translate, analyse and deliver customer needs through effective operations
* Ensure resource availability and skilled trained resource
* Deliver consistent service levels seeking to exceed customer expectations
* Effective leadership, management, and communication with all warehouse departments
* Responsible for ensuring high levels of excellence in culture and behaviours
* Display a 'can do' attitude to enhance motivation of team
* Ensure compliance to Standard Operating Procedures (SOP's)
* Recognise and proactively manage continuous improvement initiatives
* Ensure all internal / external KPI's are achieved and regularly reviewed
* Ensure site standards are maintained at all times
* Proactive involvement in site CI
Experience & Qualifications
* E-commerce experience desirable
* Proven experience of leading and engaging a team
* Previous warehouse experience essential
* Excellent communication skills
* Ability to work to deadlines and under own initiative
* A strong 'Can Do' Attitude
* Ability to manage and succeed in a very demanding environment
* Ability to prioritise and manage workloads in busy periods
About Us
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer 'dark stores'; two-person home delivery; fleet and transport management; and network optimisation for many of the UK's best-known companies.