Overview
Are you motivated by helping people and delivering excellent customer service? As a Customer Service Advisor, you’ll be responsible for providing exceptional customer service to our customers and handling their insurance claims inquiries. Our working hours are 9am-5:30pm, Monday to Friday in our Ipswich office. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII)! How you'll make an impact It will be your job to respond promptly and professionally to customer inquiries via phone and email, ensuring their satisfaction and resolving any issues they may have. Regularly monitor emails for claim form requests and handle them efficiently Update external databases with claims information Assist prospective clients by answering their calls and explaining the claims process in relation to their insurance policy Support our claims department with various tasks, including claims handling and payment processing About You You’re confident communicating over the phone with outstanding telephone manner You have a positive attitude towards delivering excellent service levels You work well independently and as part of a team. You have attention to detail and can effectively focus on tasks in a fast-paced environment Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…