Job Description
This is a fantastic opportunity for career progression, offering comprehensive training and exposure to compliance, audits, and contract management.
Acting as a deputy to the Facilities Manager, you’ll gain valuable experience and confidence in leadership, making this the perfect step-up role for those aspiring to become a Facilities Manager.
Key Responsibilities
1. Deliver operational support to the Facilities Manager, stepping in during absences and peak workloads.
2. Raise and manage work orders, ensure client budget sign-off, monitor timesheets, and resolve anomalies promptly.
3. Coordinate contractors and supervise onsite teams, including engineers, messengers, and cleaning staff.
4. Ensure planned preventative maintenance (PPM) and reactive tasks are completed within agreed SLAs via the helpdesk.
5. Support client Health & Safety audits and perform basic safety checks (e.g., fire extinguishers).
6. Maintain building safety standards, manage procurement processes, and control costs effectively.
7. Foster strong relationships with clients, ISS teams, and building users to ensure excellent service delivery.
8. Act as deputy to the Facilities Manager, stepping up when required to build leadership experience.
Professional and Personal Competencies/Qualifications
9. Proven experience in a commercial, client-facing role.
10. Background in supervising or managing facilities services within an office environment.
11. Strong awareness of Health & Safety and compliance requirements.
12. Experience in supplier contract management and team performance management.
13. Excellent communication skills and ability to drive change.
Why Join Us?
14. Training and career development opportunities.
15. Exposure to compliance, audits, and contract management.
16. A varied role combining operational, administrative, and leadership tasks.
17. A genuine step-up opportunity for those aspiring to become a Facilities Manager.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.