General Manager - Mercedes-Benz Truck & Van Fareham
Hours: Full time, Monday to Friday
Package: Substantial package and PTE Bonus, dependent on experience
Benefits: Private Health Care, Company Car (ECOS), 25 days annual leave plus bank holidays, life assurance and pension scheme.
Who we are
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
Marshall Mercedes-Benz Truck & Van are authorised by Mercedes-Benz and are trained to manufacturer standards to diagnose, service and repair Daimler Trucks and Mercedes-Benz Vans.
Marshall Truck & Van is the name for Mercedes-Benz Commercial Vehicles across the South Coast and South London Area with locations in Fareham, Andover, Portsmouth, Southampton (Nursling) and Croydon. Our team of 150 colleagues are the number one choice for Mercedes-Benz commercial vehicles sales and service requirements.
The Role
Here at Marshall Motor Group – Commercial Vehicles, we’re going through an exciting period of transformation, and we’re looking for a passionate General Manager to lead our commercial vehicle site at Fareham and play a key part in shaping our future.
You’ll have a unique opportunity to lead from the front—driving financial performance, building a winning culture, and delivering exceptional customer experiences for two of the most respected commercial vehicle brands on the market. We’re looking for an inspirational, collaborative leader with the confidence to empower others and the drive to take their own career to the next level. If you thrive on challenge and change, this could be your perfect next step.
What you’ll do
• Be accountable for delivering strong financial results and a market-leading experience for both colleagues and customers
• Ensure that all operations meet FCA regulations and brand standards, maintaining excellence across every touchpoint—from the showroom to the workshop
• Champion customer satisfaction, leading by example and coaching your team to deliver consistently exceptional service
• Oversee all aspects of the dealership’s operations, including Service, Parts, Workshop, and Invoicing—ensuring operational efficiency and a seamless customer journey
• Inspire, develop, and retain high-performing team members through structured training, regular performance reviews, and clear progression pathways
• Build and nurture strong, collaborative relationships with manufacturer partners, delivering brand strategies and exceeding expectations in policy and process execution
Are You Ready to Embrace the Challenge?
We’re looking for someone who is:
• A proven top performer in automotive leadership, driven by passion and results
• Well-versed in vehicle, consumer credit, and trade practice legislation, and capable of satisfying the requirements of GI Compliance with a strong financial reputation
• Experienced in budget ownership, business planning, and leading high-performing teams—someone who thrives in building positive, productive work cultures
• A people-first leader with exceptional communication skills, a strong commercial acumen, and a relentless focus on delivering an outstanding customer experience
Who you are
To succeed in this role, you’ll ideally have a third-level qualification or equivalent industry experience, paired with a proven track record as a General Manager within the commercial vehicle sector. You’ll bring strong leadership, coaching, and mentoring skills, with a history of building and developing high-performing teams.
A keen eye for detail and a hands-on understanding of both Service and Parts operations are essential, as is your ability to stay composed under pressure and solve problems with confidence and clarity. You’ll be a natural motivator—someone who creates a positive, accountable work environment and inspires those around you to deliver their best.
Most importantly, you’ll have a genuine passion for exceptional customer service, with a talent for building lasting relationships, particularly with OEM partners and key stakeholders.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.