Job Requirements:- The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software. Diagnose and resolve problems with hardware, software or network connectivity. Maintain, upgrade, and install hardware and software as needed. Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup Good Knowledge of Intune & Autopilot imaging process. Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting. Good Knowledge on Windows patching and troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage) Excellent analytical and problem-solving skills Minimum of 5 years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills