Clinic Coordinator - Edinburgh
At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a Clinic coordinator to join our Edinburgh hearing centre working part‑time 22.5 hours per week, Monday, Tuesday and Friday 9am – 5pm. This role will be based in Hanover Street with Fridays being in Morningside clinic.
Key Responsibilities
* Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
* Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
* Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
* Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
* Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
* Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Qualifications
* Persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
* Self‑motivated and competitive, driven to meet and exceed targets.
* Logical and proactive, capable of navigating challenging situations with ease.
* Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
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