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Right in the heart of Cheltenham, The Queens Hotel is one of the town’s most loved and iconic hotels—full of charm, history, and great people; everything we do is about creating warm, memorable experiences for our guests—and a positive, supportive place to work for our team.
We’re now seeking a Food & Beverage Manager who thrives on the floor as much as behind the scenes. This is a hands-on role, balancing guest interaction and team leadership with essential administration, planning, and reporting responsibilities. As F&B Manager, you'll be at the heart of our food & beverage operations—on the floor during busy service, coaching and leading your team, while also owning the key administrative and financial elements behind successful service.
Key Responsibilities:
1. Be a visible leader on the floor—especially during peak service
2. Motivate, mentor, and develop your front-of-house F&B team
3. Ensure exceptional service standards and a consistent guest experience
4. Manage rotas, wage costs, and performance targets
5. Support ordering, stock control, budgeting, and invoicing
6. Maintain compliance with all food safety, licensing, and health & safety regulations
7. Collaborate with the Head Chef and Hotel Manager to deliver quality and profitability
8. Handle day-to-day admin: staff scheduling, training records, H&S documentation, and supplier liaison
What We’re Looking For:
* You lead from the front: approachable, present, calm, and confident during service
* You’ve held a management role in a quality hotel or restaurant
* Strong knowledge of F&B operations across bar, restaurant, and events
* Solid organisational and administrative skills
* A hands-on mindset—you’re not afraid to jump on the floor, clear tables, or help at the bar
* Great communicator with team leadership ability
* Experience with stock systems, rotas, and HR tools is a bonus
Benefits include:
* Eligibility for an annual bonus
* Enhanced pension employer contribution
* Cycle to Work Scheme
* Learning and Development: An extensive range of training opportunities to facilitate your personal development
* We Care: A confidential support service providing guidance, resources, and help for personal and work-related issues
* Basic benefits such as free nutritious meals on duty, complimentary on-site parking, social events, and cycle to work scheme
If this sounds like the job for you, please get in touch!
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