Job Description
About Zero Plus
Zero Plus Ltd is a trusted technology services partner to the UK Government and corporate sectors. We deliver secure, reliable, and scalable solutions to multiple UK public sector organisations. Supporting more than 20,000 end users, our mission is to enable secure cloud and end user services guided by our Zero Trust Security Model. Our teams specialise in Identity Verification, Managed Endpoints, Threat Detection, Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced technology professionals supporting mission critical government services.
Why Join Zero Plus?
* Great Location: Our modern offices in the Strand, London, place you at the heart of one of the city’s most vibrant areas, surrounded by history, culture, and excellent transport links.
* High Impact Projects: Work on cutting edge projects in secure cloud adoption and Zero Trust Security across multi-platform estates.
* Collaborative and Inclusive Culture: We are building a culture where people feel they belong, are supported, and can thrive. Every voice matters, and we actively encourage applications from people of all genders, ethnicities, abilities, and backgrounds, including LGBTQ+ communities and those from less advantaged socio-economic groups.
* Growth and Development: As part of our evolving Future Operating Model, we are committed to your career growth. From personal development plans to technical certifications, we will invest in your learning so you can continue to grow with us.
* Purpose Driven Work: At Zero Plus, your expertise directly supports national digital services, helping public sector organisations operate securely and confidently in complex environments.
About the Role
As an Identity & Access Management Engineer (IDAM) Engineer, you’ll be at the heart of our ecosystem—ensuring account lifecycle processes are efficient, compliant and secure for both Zero Plus and our customers. You’ll play a key role in day-to-day administration and audit support as well as act as an escalation point for service teams, ensuring seamless and secure access management across the organisation. You'll also play a key part in ensuring that all activities, configurations and changes adhere to agreed SLAs, policies, designs or approvals.
In this role, you will:
* Carry out daily IDAM administration and housekeeping tasks.
* Create, delete, and modify user accounts in line with customer requirements, contractual SLAs and Zero Plus policies.
* Execute name changes via ServiceNow requests.
* Troubleshoot and resolve account-related issues.
* Assist with account setup for Joiners, Movers, and Leavers (JML) working closely with our HR team.
* Assist with access audits and rights rationalisation.
* Help ensure compliance with internal policies and Zero Trust principles.
* Support automation of account provisioning and reporting using PowerShell or ServiceNow integrations.
* Using initiative, identify opportunities to streamline repetitive tasks.
* Act as an escalation point for 2nd Line Support and JML teams.
* Provide IDAM guidance to internal teams and collaborate with security groups.
What we are looking for:
Hands on experience supporting with or implementing identity federation, SSO, and user lifecycle management.
Proven experience managing users and groups in Active Directory and Azure Active Directory / EntraID.
Experience administering Microsoft 365 identity components, including Exchange Online, Teams, and SharePoint permissions.
A strong understanding of access control frameworks such as:
* Role-Based Access Control (RBAC)
* Least Privilege Access
* Zero Trust Security Models
Familiarity with IT Service Management (ITSM) platforms, particularly ServiceNow.
Ability to troubleshoot authentication and authorisation issues across hybrid cloud environments.
Excellent documentation creation skills and housekeeping discipline for compliance and audit-readiness.
Strong collaboration and communication skills for interfacing with HR teams as well as 2nd Line support teams and other technical groups.
Proven ability to work independently, with a structured and detail-oriented approach.
Valid (i.e. not lapsed) Security Clearance (SC) - to be transferred to Zero Plus.
Desirable Skills
* Exposure to identity platforms such as Okta, Microsoft Entra or Ping.
* Basic scripting or automation experience (e.g PowerShell, Python, or similar) for account provisioning and reporting.
* Awareness of security frameworks (ISO 27001, Cyber Essentials, NIST).
* Interest in Zero Trust and modern identity security practices.
* Experience of using OKTA as a cloud based Identity and Access Management (IAM) platform.
* Identity federation experience in UK Government or highly regulated sectors.
* Awareness or familiarity with security frameworks like ISO/IEC 27001 and ITIL best practices.
* Exposure to auditing access rights and rights rationalisation.
As a people-first organisation, we want our people to grow and develop with us. So, if you do not quite meet every one of the requirements listed but feel you could excel in this role and be a great member of our team, we still encourage you to apply.
How to Apply
If you are ready to take on an access management role within a forward thinking and growing company, we would love to hear from you.