Position: Frontline Admin Officer
AO Pay Rate: £12.97 per hour
Hours: Full time, 37 hours per week
Start Date: As soon as possible
Location: Antrim JBO
Length of Contract: At least 6 months
Benefits working with NICS:
1. On the job training provided
2. Long term opportunity
3. Gain valuable skills and progress your career
4. Diverse and inclusive employer with active social mobility policies
H ours of Work: 9 to 5 Monday to Friday
Job Duties:
Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.
Job role –
• Work as part of a multifunctional administrative team.
• Be the first point of contact for claimants who have queries.
• Gather accurate information and ensure that claimants provide the necessary documentary evidence.
• Confirm claimants’ identity. • Ensure claimants are aware of their responsibility to report future changes.
• Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
• Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. Training will involve travel to another area.
Benefits:
5. Hybrid working plan
6. Flexi hours available
Essential Criteria:
Must have 5 GCSEs including Maths & English (must be able to show certificates)
*The successful applicant will be required to complete an Access NI during registration*