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Meeting & Events Sales Office Manager, Liverpool
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Client:
Aloft Liverpool
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
993545a3f38b
Job Views:
5
Posted:
20.08.2025
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Job Description:
At RBH, every member of our team plays a part in delivering exceptional service to our guests, our owners, and our colleagues.
We take pride in our values and strive to:
* Act with Integrity
* Deliver Excellence
* Have the Ambition to continuously improve, and
* Show Care
Key Responsibilities – Meetings & Events Manager, Aloft Liverpool
Operational Excellence
* Oversee the management and audit of Function Tracker, ensuring all event details are accurately entered and function sheets are clear and comprehensive, as well as Opera for billing elements.
* Provide cross assistance within reservations for blocks and transients to support the office function.
* Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
* Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
* Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
* Ensure all daily Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
* Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
* Conduct and manage show-rounds for prospective clients.
* Ensure all customer requests and enquiries are handled efficiently and professionally.
* Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
* Lead and engage with the operations team and sales office team to create a commercial culture, ensuring high performance and proactive client engagement.
* Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.
* Collaborate with cross-functional teams to support operational delivery and revenue growth.
* Monitor and follow up on all enquiries to maximize conversion and client satisfaction.
* Execute proactive telesales and outreach to drive new business and meet revenue targets.
* Support the delivery of monthly revenue budgets and forecasts.
* Support the GM and sales team in budgeting processes and weekly forecasts.
* Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
* Represent Aloft Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.
* Collaborate with the remote sales team to drive agency relationships and new business.
* Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
* Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.
* Produce and analyze daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
* Stay informed on industry trends and competitor activity to maintain a competitive edge.
* Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
* Be integral in the budget process and responsible for delivery and execution of your department.
* Attend HOD meetings and commercial reviews to reflect and report on your business.
Experience
· The employee should be a positive, pro-active, outgoing, and energetic individual with a “can do” attitude.
· They must have a proven track record in converting Wedding, Conference, and Event inquiries to confirmed sales.
· A minimum of 3 years’ experience in Conference and Events or Sales Management role is required.
· An in-depth knowledge of Opera PMS and M&E CRM is essential.
· The candidate must have strong organizational and communication skills with pride in their attention to detail.
· We are looking for a highly motivated person with good business acumen and an eye for opportunity and detail.
Profit
• Develop and execute sales strategies to drive revenue.
• Pro-actively pursue all practices in-line with company environmental and energy-saving initiatives.
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