IT Service Desk Engineer Location: Ipswich, office-based Salary: £25,000 - £35,000 per annum, depending on experience This is an exciting opportunity for an experienced individual to join an established IT services company as their IT Service Desk Engineer. In this role you will support the smooth delivery of IT services to a wide range of business clients. You’ll help enhance the service offering, contribute to online engagement through social media, and maintain strong communication with clients and suppliers. Benefits include… * Free on-site parking * Hours: Monday to Friday 9am-5pm * 29 days annual leave, including 8 bank holidays * Plus an extra Day-off for your birthday * Nest Pension The ideal candidate will have… * Experience supporting customers in an IT capacity * IT-related qualifications (GCSE, A-Level or equivalent), ideally supported by a degree in IT * Professional and confident telephone manner * Strong interest in delivering technology solutions that meet customer needs * Natural problem-solver with a proactive approach * Commitment to providing excellent customer service * Positive attitude toward learning new skills through training and teamwork * Excellent communication skills, able to engage with all levels of the business * Flexible approach to work, including occasional changes to hours or weekend work Key Du...