Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to expand both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth areas.
Role Overview
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With ample opportunities for career development, JD Group is ideal for motivated individuals interested in progressing their careers.
Responsibilities
* Provide outstanding customer service by greeting customers warmly, understanding their needs, and ensuring a positive experience.
* Drive and exceed sales targets by utilizing in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments, representing the company professionally, and following safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximize sales.
* Keep stock levels on the shop floor replenished and shelves well-organized.
* Address and resolve customer queries professionally.
* Collaborate with team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding monthly sales targets.
* Meet KPIs such as Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling goals.
* Maintain a high Net Promoter Score.
* Ensure stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for viewing challenges as opportunities for personal and professional growth.
* Strong interpersonal and communication skills, with confidence in engaging with customers.
* Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits
We value our employees' contributions and offer a range of benefits, including:
* 25% staff discount on many products across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts through our benefits platform (TELUS Health).
* Access to counselling, digital health, and well-being services.
* Health cash plans.
* Opportunities for personal and professional development through internal courses and apprenticeships.
* Discounted gym memberships at JD Gyms.
* Colleague networks and support initiatives.
* Opportunities to volunteer and support JD Foundation.
* Engagement forums to influence positive change.
* Incremental holiday allowance.
We appreciate the hard work of our colleagues and are committed to supporting their growth and well-being through these benefits.
Thank you for your time.
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