Overview
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Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our home & fashion store team in Straiton (Straiton Retail Park, Straiton, EH20 9PW), so we could be the perfect match.
The role focuses on the furniture side of the store. As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
Responsibilities
* Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values
* Ensuring highest standard of customer service
* Achieving targets
* Maintaining a high standard of visual merchandising
* Maximising sales through physical and digital channels
* Supporting with the recruitment and development of volunteers
* Achieving expectations within campaign activities
* Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet rewarding as you help fund life-saving research.
What Are We Looking For
* Experience in a customer facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* Inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving high retail standards
* Results driven but with the right balance of outcome and process
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill each year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build on our reuse agenda in the years to come. Everything we do funds lifesaving research for heart and circulatory conditions. We are ambitious and determined to reach cures and treatments sooner, and you could be part of that effort.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope and various employee network groups, help create an environment where all colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and actively support career development.
Our Generous Staff Benefits Include
* 38 days annual leave (plus the option to buy and sell leave)
* Holistic support leave of up to 10 additional days per year
* Enhanced family policies (maternity, paternity and adoption leave)
* 25% staff discount
* Health cash plan (Dental, Optical, Therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution of up to 10%
* Cycle to work scheme
* Discounts on gym memberships
* Discounts with a wide range of retailers
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