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Customer services advisor

Cheltenham
Halfords
Customer service advisor
Posted: 7 September
Offer description

Overview

Job no: 560294. Work type: Part time, 16 hours per week. Site: Cheltenham, ingsditch Retail Park. Location: Gloucestershire. Salary: £10.20 - £12.41 per hour. Categories: Retail Colleagues. Business Area: Retail.

Age 21+ £12.41 per hour; Under 21 £10.20 per hour.


Responsibilities

* Work on customers’ vehicles in the car park and on bikes in-store, helping to deliver a wide range of fitting services.
* Carry out car parts fitting, technology fitting, cycle building and cycle servicing.
* Provide market-leading standards of service and develop practical problem-solving skills to work quickly and efficiently.
* Training is provided to help you gain the necessary skills.


What we offer

* Wide range of rewards and benefits including holiday and contributory pension.
* Discounts: 25% off most Halfords products in stores and online; up to 50% off on garage bills at Halfords Autocentre; discount on Halfords Breakdown Cover with bike cover included for annual policies; at least 25% colleague discount at Tredz.
* Life Assurance; Uniform; discounts on groceries, holidays, insurance, days out, restaurants and more; Employee assistance programme (free, independent, confidential support 24/7).
* Fantastic Trade Price Bike Scheme; Sharesave option; Wagestream pay access up to 30%; Health Cash Plan for healthcare costs.


Requirements

* Experience delivering great customer service, ideally in a retail sales environment.
* Proactive approach to helping customers and understanding their needs.
* Availability to work on a rota basis, including weekends.


Ideally you’ll also have

* Some knowledge and skills in car parts fitting and cycle repair.
* Some experience of working towards and achieving sales targets.


About us

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.


Equal opportunity

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\'re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.


Application updates

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