Reports to Systems Manager - Markets Technology
With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We're after experienced individuals to help us deliver high quality, and seamless IT experiences across all business functions.
The purpose of this role is to work alongside colleagues in the Markets Technology Applications Team (MTS) to give our clients, and our colleagues the best possible experience of Aztec’s client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors.
The role involves a range of tasks from proving general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies.
Key responsibilities:
1. Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst to assist in the scoping of requirements to ascertain timelines and expectations, identify if realistic and manage expectations.
2. Support of engagements with client facing teams, over the life cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks
3. Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information required. Determine if the issues appears to be data or user related and assess the complexity of the task. Monitor the SR escalations and incidents and ensure that they are assigned as soon as resource becomes available
4. To assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a resource or delegate work where necessary to other resources
5. Application and report testing System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs
6. Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress. Providing input around internal processes to create and enhance efficiencies
7. Understand the groups change management framework and ensure that any system, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment
8. Mentoring and assisting with the development of more junior team members as well as deputising for managers where appropriate in project areas or BAU
9. Lead peer meetings where required to support projects, processes and co-ordination
Skills, knowledge and expertise:
10. Technical financial services industry knowledge, with prior business experience in private equity or real assets an advantage
11. Strong technical financial services industry knowledge
12. Part or fully qualified in a relevant professional qualification (ACCA, ACA, ICSA or relevant IT qualification)
13. Prior business experience in private equity or real assets would be advantageous
14. Advanced PC skills, notably MS Office suite (MS Word & MS Excel)
15. Experience or proficiency with programming languages such as VBA & VB Script, SAS, JavaScript and Transact SQL
16. Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts
17. Previous working experience with eFront Invest, or with private equity using equivalent systems
18. General problem solving and a methodical approach
19. Genuine interest in technology and systems
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Who are we?
Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn’t is our identity – we’re proud to be a business that puts our people and clients at the centre of everything we do.
We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:
20. Competitive salary
21. Discretionary bonus scheme plus management incentive programme
22. Flexible, hybrid working
23. Generous holiday allowance
24. Pension scheme
25. Private medical insurance, including eye care
26. Permanent health insurance
27. Life assurance (death in service and critical illness benefit)
28. Worldwide travel insurance
29. Ability to work abroad for up to 3 weeks per annum
30. Onsite parking
31. Regular social events
32. Health and wellbeing programmes
33. Significant investment into your personal and professional development