Are you ready to be the hero in the fast-paced world of logistics? Your Role In this role you will handle and monitor all QuickSTAT Customer Care activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies. Your Responsibilities - Processing of consignment orders from clients via email,telephone and via Quick's online booking portalQuickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order. - Managing the green light approval process for consignments destined to non-EU destinations. - Assist in providing clients with continuous status notifications and performing the necessary follow-up's(which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges,resolutions, etc). - Monitoring and actioning of client emails via the shared mailboxes. - Ensure compliance with company policies and procedures. - Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies. - Tracking and tracing consignments and providing the client with status updates throughout transit. - Monitoring and actioning of special alarms (SPA's) via Your Skills and Experiences - Excellent written and verbal communication and negotiation skills in English level C1 - Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport. - Excellent understanding of World Geography. Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders. - Ability to work successfully under pressure - Excellent time management skills. - Ability to work from Monday to Friday from 10 am until 7 pm Good Reasons to Join If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.