AML & Fraud Support Advisor (Call Handler) Hours: 20h per week Location: Essex House, Stevenage - This role is office based. Shift Pattern: Monday - Sunday 5 out of 7. Schedule is between 7am and 8pm Salary: £27102.40 p/a (20h pro rata) Why Join Teameurochange At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as an AML and Fraud Support Advisor and Help Keep Our Business Secure Do you have a keen eye for detail, a passion for compliance, and the curiosity to spot what others might miss? As an AML and Fraud Support Consultant, you’ll play a critical role in protecting our customers, colleagues, and business from financial crime, while making sure our processes remain compliant, accurate, and aligned with industry best practices. Working alongside the AML and Fraud team and under the guidance of the MLRO, you’ll support monitoring plans, investigations, and day-to-day guidance – helping eurochange stay one step ahead in the fight against financial crime. Explore How You’ll Support Our Purpose Support compliance with AML, CTF, and fraud prevention regulations, ensuring our processes meet regulatory standards Assist in delivering the AML and Fraud monitoring plan to schedule and quality expectations Provide day-to-day support to branches and teams on KYC and due diligence requirements, ensuring records are accurate and up to date Escalate unusual transactions promptly for assessment of potential suspicious activity Monitor controls, highlight risks, and contribute to risk-based assessments across functions Support investigations into suspicious activity, gathering documentation and maintaining detailed records Review daily transaction reports, annotating actions and ensuring the AML database is updated with large and linked transactions Collate data for management information reports, flagging anomalies for review Provide accurate, clear guidance to colleagues on compliance best practice Foster strong relationships with internal teams to promote a risk-aware culture across eurochange Stay informed on technology trends that could support anti-financial crime efforts and suggest improvements Proactively contribute to a culture of compliance, accuracy, and continuous improvement The Stand-Out Qualities to Be Part of Teameurochange Recognised AML or fraud qualifications (e.g., ICA, ACAMS, CRMP) or working towards them Solid understanding of AML, CTF, and fraud prevention regulations and best practice Experience in financial services, ideally in a compliance or customer-facing role High attention to detail with an investigative mindset Excellent verbal and written communication skills, with the confidence to support colleagues and escalate concerns Strong organisational skills with the ability to juggle multiple tasks and meet deadlines Proficiency in Microsoft Office and experience with AML systems or databases A proactive, curious, and collaborative mindset Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme – because you matter! Wagestream – access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK’s go-to travel money provider, adding value to every customer’s journey. Our Purpose Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts. Our Values We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere Ready to make a difference by helping us stay compliant, secure, and one step ahead of financial crime? Apply today and start your journey with Teameurochange!