Were looking for an organised and proactive team member to join our friendly Endoscopy administration team, supporting both Musgrove Park Hospital (MPH) and Bridgwater Community Hospital (BCH).
In this role, youll play a key part in ensuring patients are efficiently booked for their procedures, helping our services run smoothly and making a real difference to patient care. Youll work closely with the Lead Waiting List Co-ordinator and management team, contributing to decisions that promote best practice and improve the patient experience.
As our services grow and develop, youll bring flexibility, strong organisational skills, and the ability to manage a variety of administrative tasks in a fast-paced healthcare environment. This is a great opportunity to be part of a supportive team that values collaboration, efficiency, and patient-centred care.
Main duties of the job
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive and call patients to book and move endoscopy procedures.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Process 2WW, urgent, routine and surveillance referrals and arrange appropriate appointments.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, were committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, youll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, its a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
* Computer/Word processing qualification or ECDL
* NVQ Customer Care/Service
Experience
* Proven experience of working with elective waiting lists in the Health Sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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