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About HSO: HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We've won several prestigious awards over the last few years including being voted in the UK's top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.
Job Title: Senior Customer Engagement Functional Consultant
Location: Hybrid working, Mainland UK based with travel to client sites as and when required.
Reports to: CE Services Director
Job Purpose: The Dynamics CE Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post go-live support.
Key Responsibilities
* Provide senior functional consultancy across a diverse range of Dynamics CE projects, contributing to the whole implementation life cycle
* Interact with clients to analyse business procedures, clarify requirements, and determine the scope of existing software
* Interface with the delivery team and the Solution Architect to ensure the CE solution meets client requirements
* Work with Project Managers to ensure activities stay within budget/time constraints and meet quality guidelines
* Create high quality client solutions and project documentation, including support for testing activities
* Deliver high quality business and software solutions based on Microsoft Dynamics CE standards and supported configurations/customizations
* Manage customer expectations and maximise use of the software
* Provide 2nd level assistance to the support team in evaluating and resolving functional Dynamics CRM issues
* Collaborate with CE Team Leader, Solution Lead, Project Managers and Development Team
* Build relationships with HSO Dynamics CE customers and provide professional, high-quality service
* Develop knowledge base for end users and team members (product knowledge or industry expertise)
* Deliver consultancy and development work according to project methodology, ensuring on-time and on-budget delivery
* Contribute to Pre-Sales activities, including demo and proof of concept solutions
* Meet and exceed customer expectations of business knowledge, skills and behaviour
* Identify business/project risks and communicate or mitigate as necessary
* Work on own initiative with minimal support when needed
* Demonstrate outstanding interpersonal and communication skills, both verbal and written
* Provide progress updates to relevant parties
* Lead customer-focused solution playback sessions
* Deliver end-user training for clients
* Carry out additional duties as instructed by line manager or Director
* Ensure necessary Microsoft Certifications and Accreditations are met as determined by line manager or Director
Requirements
Essential
* A University graduate with a relevant degree in computing or business
* Minimum 2 Microsoft Dynamics CE Certifications
* Strong technical and functional understanding of Microsoft Dynamics CE
* Minimum 4 years of hands-on experience in CE configuration, customization, standard workflows, dashboards, forms, and views
* Detailed knowledge of CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management
* Knowledge and experience of Azure DevOps
* Adept at leading requirement gathering workshops
* Excellent presentation and demonstration skills
* Business process mapping, modelling and documentation knowledge
* Good understanding of implementation methodologies
* Pre-sales experience
Desirable
* Knowledge of Dynamics 365 applications beyond Sales, Marketing and Customer Service
* Understanding of Power Platform and other areas of the Microsoft stack
* Understanding of standard integrations from Office 365 to CE
* Experience with Microsoft Flow and/or Logic Apps
* Experience in integrating Dynamics CE with Dynamics 365 for Finance & Operations or other legacy/third-party systems
* Knowledge of other technologies complementary to Dynamics CE
* Data migration knowledge and experience of options and processes
Key Competencies
* Commercial & budget awareness
* Client facing
* Critical thinking and problem solving
* Planning and organising
* Decision-making
* Communication skills
* Influencing and leading
* Delegation
* Teamwork
* Negotiation
* Conflict management
* Flexibility
Benefits
We offer competitive and equal pay which reflects the skills, experience and performance of the individual. Any reward package will be discussed honestly during the interview process. Our people can earn performance-based bonuses and everyone benefits from paid holiday, private healthcare, private dental care, life assurance, pension, retail discounts and monthly wellbeing activities
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